Transportation FAQ
You can make reservations at any time, but we strongly recommend booking in advance to secure your preferred vehicle and time slot. Last-minute availability cannot be guaranteed.
For the best experience, consider booking at least [72 hours] ahead, especially during peak travel periods.
Yes .. You can modify or cancel your booking free of charge up to 48 hours before your scheduled pick-up time. Changes or cancellations made after this period will incur a fee or penalty up to the full paid amount.
For most vehicles, you can cancel free of charge up to 48 hours before your scheduled service time and receive a full refund (minus any third-party payment fees, if applicable).
No refunds for cancellations within 48 hours of pickup time.
1. Send an email to [support@email.com] with:
- Booking confirmation number
- Lead passenger name
2. We'll process your request and send confirmation
Important Notes:
- Round trips require separate cancellation of each leg
- Only the booking owner can cancel (using original booking email)
- Our team cannot process cancellation requests by phone/chat for security reasons
Late/Missed Pickups:
No-shows and late arrivals are considered last-minute cancellations and full rental amount will be charged.
Yes, as long as it's within the cancellation allowance period. Please contact our customer service via email to request changes. Note that any address modification may incur additional costs.
Yes, you can make changes as long as your request falls within the cancellation allowance period.
To proceed, please contact our customer service team via email with your updated details. Please note that schedule adjustments may be subject to additional fees, depending on availability and timing.
No, as safety is our priority. The number of vehicle seats must match the total number of passengers, including both adults and children.
No, smoking is not permitted. We prioritize comfort, cleanliness, and air quality for all guests.
What is not allowed during the journey in the vehicle?
Smoking of any kind—including cigarettes, e-cigarettes, cigars, hookahs, and pipes—is strictly prohibited in our vehicles.
Violating this policy may result in additional charges or other inconveniences. We appreciate your cooperation and understanding.
Only water is allowed during the journey. For long trips, frequent stops provide opportunities for refreshments. Any spills requiring vehicle cleaning may result in an additional charge.
You can find all information about each vehicle such as standard/class, luggage capacity, number of passengers / seats, doors etc. in our website in the vehicle page or among the search results next to its symbol.
You can see the maximum luggage capacity of each vehicle class during the booking process in the vehicle page or among the search results, next to the bag symbol; You will also see the amount of people that each vehicle class can carry.
You can view the maximum seating capacity for each vehicle class during the booking process. This information appears next to the seat symbol on both the vehicle details page and the search results page. You’ll also find details about the luggage capacity for each vehicle type.
Important Note: For safety reasons, drivers may refuse service if the number of passengers or luggage exceeds the vehicle’s capacity.
We have several options that tailored to meet your request starting from 1 passenger up to groups.
* Drivers may refuse service of they think there are too many people or luggage to make it safe.
Safety is our top priority. Drivers reserve the right to refuse service if the number of luggage or size exceeds the vehicle’s capacity. In such cases, you may need to book and pay for an additional vehicle on-site (if available). Otherwise, the booking will be considered a no-show.
To avoid inconvenience, please ensure the luggage size/quantity match the selected vehicle’s capacity when making your reservation.
Safety is our top priority. Drivers reserve the right to refuse service if the number of passengers or luggage exceeds the vehicle’s capacity. In such cases, you may need to book and pay for an additional vehicle on-site (if available). Otherwise, the booking will be considered a no-show. To avoid inconvenience, please ensure the total number of passengers (including children, as each child occupies a seat) and luggage size/quantity match the selected vehicle’s capacity when making your reservation.
Standard Pickups (Hotel, Home, Work Address):
• If parking is allowed, the driver will wait up to 15 minutes after the scheduled pick-up time.
• If parking is not allowed, the driver will call 5 minutes before arrival.
Airport/Port/Border/Train Station Pickups:
• Includes one hour of complimentary wait time.
• Providing travel details (flight number, ship name, train number, etc.) allows the driver to track delays or early arrivals when possible.
Driver details will be sent via SMS and email 8 hours before pickup. For emergencies, our 24/7 customer service number is available.
The driver’s name and phone number will be sent via email and SMS 8 hours before pickup.
All prices on our website include a tip for our drivers. You're welcome to tip your driver in cash on-site—it's always appreciated! While tipping is optional, it’s a great way to show gratitude for their excellent service. Every tip helps support their dedication to making your experience outstanding.
