Terms and Conditions

1. Introduction
2. Definitions
3. Booking Procedures
3.1. Your Contract
3.2. Privacy
3.3. Travel Insurance
4. Map Tours PRICES
5. Booking
5.1. Booking your trip (Booking ways)
5.1.1. Local travel agent:
5.1.2. Self-booking
5.2. Solo Passengers.
5.3. Late Booking
5.4. Substitution of Client.
5.5. Confirmation Letter
5.6. Booking Amendments / Changes
5.6.1. Accommodation:
5.6.2. Holidays Packages / Vacation Packages
5.6.3. Day Tours and Excursions:
5.6.4. Transport
5.7. Changes by the Company
6. Local Laws
6.1. Our Liability
6.2. Your Liability
7. Payment
8. Cancellation
9. General
9.1. Passports, visas, health requirements and travel documents
9.2. Health Requirements
9.3. Damage
9.4. Documents
9.5. Seatbelts
9.6. Airport Transfers
9.7. Hotel Accommodations:
9.8. Hotel Booking Service
9.9. Complaints and problems
9.10. Behavior
9.11. Car Hire
9.12. Call recording
9.13. Free Time
9.14. Any changes

 

    1.  

 

  1. Introduction

Welcome to Map Tours & Events – DMC Jordan website and/or Mobile app, which are owned and operated by Map Tours & Events – Jordan ” or “We”.

This Agreement describes the terms and conditions applicable to the services available through this website and the Mobile app.

These Site/App are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set below. By accessing or using this Site or Mobile App in any manner, you agree to be bound by this Agreement. Please read the Agreement carefully.

These terms and conditions of use may be changed by Map Tours & Events in the future without further notice. Your continued use of this Site/App after any such changes constitutes your acceptance of the new or modified terms.

Further, these terms and conditions apply exclusively to your access to, and use of, this Site/App and do not alter in any way the terms or conditions of any other agreement you may have with Map Tours for products, services or otherwise.

Please read our terms and conditions carefully, and refer back to us should you require any clarifications. You may also ask a lawyer for understanding these terms and conditions perfectly.

 

  1. Definitions

The following Terms shall have the meanings set out below when used in these Booking Conditions:

(‘We’,) (‘Our’,) (‘Us’,) (Map Tours’) (Map Tours & Events) (DMC Jordan), means Map Tours & Events – DMC Jordan, Phosayfasaa, Travel & Tourism Co. Limited.

(‘This Site’) (‘mobile app’): means our sites map-tour.com; map-tours.com

Holiday:

means the Holiday booked by you or any person on your behalf.

Lead Name:

The Lead Name & Their Responsibilities: The person who contacts us to make the booking, who signs the booking form (if booking with a travel agent) or who completes the booking through our web site or by telephone is the ‘Lead Name’. He or she must be 18 years of age or over at the time of booking (or 21 years in some cases as required by the supplier of services – you will be advised if this applies at the time of booking).

Package:

means a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 2022/2023.

Booking: Hotels bookings, Transportations bookings, excursion booking, One day tours, …….and more and/or any other services booked through Map Tours Jordan.

Force Majeure:

means any circumstances which are unusual and/or unforeseeable which are beyond the control of Map Tours & Events – DMC Jordan  , the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strike; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control.

 

Major Change:

Includes the following when made before departure:

a). A change of resort area for the whole or a major part of your holiday,

b). A change of accommodation to that of a lower official classification for the whole or a major part of your holiday,

c). A change of Queen Alia International Airport, Aqaba Airport ❲also known as King Hussein Int’l Airport❳, or Ben Gurion International Airport.

d). A change of outward departure time or overall length of your holiday of twelve or more hours.

These conditions apply to all Holidays and bookings and govern your relationship with Map Tours & Events – DMC Jordan. Please read them carefully before making a booking.

 

  1. Booking Procedures

 3.1. Your Contract:

After we receive your booking order, if the arrangements you wish to book are available, we will inform you to do all the appropriate payments, then you will get the conformation invoice.

A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name. This contract is governed by Jordan Law, and the jurisdiction of the Jordan Courts.

It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections later.

Once you have made your booking, and got the conformation invoice and agreed to the terms and conditions then any amendments to the booking or to your Travel Arrangements will be subject to these Booking Conditions, which will apply to that amendment immediately upon the amendment being confirmed.

These Booking Conditions apply equally to all members of your party named in the booking. Where the ‘lead name’ on the booking is booking on behalf of other persons, it is your responsibility to ensure that these Booking Conditions are brought to their attention and that they are familiar with them. We are entitled to assume that all members of your party have read these Booking Conditions. Any reference to ‘you’ or ‘your’ shall be deemed to include all named persons on the booking.

 

3.2. Privacy:

Your personal information:

Map Tours & Events understands and respects the importance of your privacy and we are committed to safeguarding your personal information.

 

In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call Centre and any future digital services or channels as they evolve.

 

We may need to collect the following personal details from you and members of your party:

  • Passport details.
  • Names, telephone numbers, e-mail addresses and contact/address details; emergency contact.
  • Credit/debit or other payment details
  • Special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements.

 

3.3. Travel Insurance:

Each person travelling on your booking must hold adequate travel insurance cover suitable for the type of trip activities you’ve booked and include the loss of deposit and cancelation, personal injury and death. Although we offer travel insurance, but you don’t have to buy our insurance and can choose to obtain cover from any other provider.

We recommend that you purchase travel insurance either at the time of booking or as soon as possible after booking (if you don’t already have it) so that you have cover in case you need to cancel before travel.

Your travel insurance should also provide coverage for medical emergencies, such as illness or injury while you’re away.  We cannot be responsible for any costs you incur as a result of failing to take out adequate travel insurance. If you wish to arrange additional activities while you are away, please check your coverage before doing so. We do not check alternative insurance policies.

 

  • Map Tours does not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. All baggage and personal property at all times are at the client’s risk.

 

 

  1. Map Tours PRICES

4.1.  Brochure and Web Site Descriptions:

We have to prepare our brochures a long time before they’re printed. This means information can sometimes have changed by the time the brochures are issued.

 

4.2. Changes can also occur after brochures are issued (or after website content is published) – for example, hotels might withdraw facilities due to maintenance or bad weather, building work might start, or some services/activities might not be available at the start or end of the holiday season.

If we’re made aware of any significant changes, we include updates on our website, so you’ll receive the latest information when you book. If, after you’ve booked, we’re told about significant building work or other noise likely to affect your enjoyment, or the withdrawal of any significant facility at your accommodation, we’ll tell you as soon as possible before you travel. Transfer times we give for travel between the airport and resort are approximate; the journey time to your chosen property may be longer than estimated.

 

4.3. Advertised Prices:

All prices can change (up or down) at any time before a booking is made.

Prices on our web site (used by travel agents) are updated from time to time.

Mistakes or computer errors occasionally occur, so if any price on our website is obviously wrong, then any booking made based on that price won’t be valid, and we’ll be entitled to cancel it and give you a full refund, unless you want to pay the correct price.

 

4.4. Local Charges:

Charges may be made in some resorts for certain facilities/activities such as watersports, spa, sun loungers, sun umbrellas, safety deposit boxes, laundry services, mini bars, air conditioning, resort fees, city taxes, etc.

 

 

  1. Booking

You may choose to book your holiday through our website booking portal or by e-mail or any other future digital services

You may book by any of our channels which include our website, call center and any future digital services or channels as they evolve. All bookings are subject to our booking conditions.

The person who makes the booking must confirm acceptance of our booking conditions on behalf of all persons named on the booking.

We will communicate with you by email in relation to your booking (including sending you documents such as your confirmation invoice) if you book online or otherwise provide us with an email address. You must accordingly check your emails on a regular basis and should print and retain hard copies of all confirmation documents, e-tickets and other important communications.

We will contact you by telephone and if you do not provide us with an email address or we cannot, for whatever reason, contact you by email.

References in these booking conditions to ‘send’ and ‘in writing’ include communication by email and via our online booking facility where applicable.

You may contact us by email for any of the means mentioned in these booking conditions (for example, to request an amendment). All emails should be sent to:

On receipt of the applicable payment and all information we need to make your booking, and providing that your requested chosen arrangements are available, Map Tours will issue a confirmation invoice.

It is at this stage that a binding contract comes into existence between you and Map Tours or between you and the Third Party Supplier as, hotels, cruises, upgrade sleeper train flight tickets etc.

Please note, though, that if you book a tailor-made itinerary or an extension to a brochure tour, your accommodation, flights etc., will only be requested by Map Tours once the payment due at the time of booking has been received.

Your confirmation invoice will indicate your requested package cost and you will be advised of any accommodation, transportation, flights etc., that are still on request and not confirmed at the time the confirmation invoice is issued.

Bookings are subject to availability hotels, cruises, upgrade sleeper, train flight tickets etc.

 

5.1. Booking your trip (Booking ways):

Every detail is anticipated, and every effort made to ensure a seamless, unforgettable travel experience

Bookings can be made either with us direct or through your local travel agent.

 

5.1.1. Local travel agent:

If your booking is made through a travel agent, we will address all correspondence to that travel agent.

 

5.1.2. Self-booking:

  1. BOOKINGS MADE on our website or any future digital services.

A.1 All bookings which are made by our website are subject to the terms & conditions which apply to all bookings made with. All bookings which are made through our web-portal or any future digital services remain provisional until Map Tours issues a final confirmation invoice.

Payment at the time of booking does not guarantee that your booking is confirmed. If your booking is confirmed by Map Tours, you will receive a final confirmation invoice within 24 hours of completing your booking.

 

A.2 All bookings made through our web-site or any future digital services are subject to accuracy checks by Map Tours before services which are requested can be confirmed. If the requests which you make (i.e. regarding rooming, seating, dietary, etc.) at the time of your booking process are contrary to these Terms & Conditions or published general information, we have the right to refuse the booking.

In this circumstance, we will contact you and inform you of the inaccuracies. At this time, you may choose to amend the booking with accepted policies and pricing or cancel your provisional booking with Map Tours. Bookings may allow selections contrary to our policy; these are subject to our approval.

 

A.3 It is your responsibility to ensure that you review our terms & conditions, general information and have all relevant documentation before beginning the booking process.

To complete your booking, you will be required to register an account, fill all necessary fields, read and accept the terms & conditions and the published information and provide a minimum deposit or full payment depending on your arrival date proximity.

 

A.4 it is your responsibility to ensure that all entered details are correct. If you realize that a mistake has been made after your booking has been confirmed, you must inform us within 12 hours after the receipt of your confirmation.

If you fail to do so and subsequently wish to make amendments, the fees mentioned in these terms will apply.

 

A.5 All bookings processed through the online booking portal must be paid in USD (US dollar). You will incur the respective surcharges/fees placed upon you by your issuing bank. You have to cover all the fees of bank.

 

A.6 Web-based discounts are only applicable to bookings made through the online booking portal or any future digital services. Map Tours have the right to withdraw/amend web-based discounts or promotions at any time and without prior notice.

 

B        By emailing

You can book any one of our tours or services online by emailing a booking form and selecting the name of the tour you wish to join. Email us at info@map-tour.com

 

C       Tailor made

You can also tailor made your desired holiday package.

The joy of Tailor Made Travel is the freedom to design your own trip – creating experiences that are extraordinary and itineraries that are unique to you. From arrival to departure

Not everybody wants to follow the backpacker trail or go on a tour. Tailor Made lets you plan a trip where you only go where you want to and leave out the bits that you don’t whilst our Tailor Made Experts make it happen.

Please email your request to info@map-tour.com   and one of our sales team will reply with a range of options and advice.

All prices are based upon exchange rates as shown on XE on October /year 2022.

 

PRICE CHANGES AFTER BOOKING

After you’ve made a confirmed booking for a Holiday or other service, there are limited circumstances in which the price of that Holiday or other service can increase.  However, the price of Single Components may increase if the component supplier (e.g. hotelier, airline, etc.) change their prices. (for example)

  1. Transportation costs (the cost of fuel and if including flight supplements)
  2. Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports and airports.
  3. The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates. available in the month of May/2022.
  4. In the event of a significant increase in any of the components that are included in your tour cost, i.e., hotels, entrances, flights, transportation, food & event.
  5. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection agreements in place.

 

In the case of Holidays: we will do our best to make no change to the price within30 days of your scheduled arrival date, but we can increase the price of your Holiday or other service at any time up to 30 days before the arrival date if we need to do so because there has been a change in the cost of providing your Holiday or other service that is outside of our control, such as the cost of fuel, airport/port taxes or fees or new governmental tax, or exchange rates.

 

We shall absorb the first 2% of any necessary price increase, but if the increase in your Holiday or booking price is more than 2%, you’ll have to pay the amount that exceeds 2%. If the increase of price was up to 10% of your Holiday price, you will have two choices, either:

 

  • You can accept a change to a different Holiday that we offer you, If the holiday we offer is of equivalent or higher up to 2% you won’t have to pay more, and if it’s lower quality we’ll refund the difference in price.
  • If we can’t offer an alternative, or if you don’t want to accept the alternative Holiday we offer, you can cancel and receive a full refund (except for any amendment charges you’ve paid and bank fees). You need to decide on option 1) or 2) within 2 days of the date we notify you of the price increase.

 

The Company is under no obligation to give a breakdown of the costs involved in a holiday.

 

 

5.2. Solo Passengers 

You have few options to book a tour:

  1. All prices are based on double, twin or triple share occupancy.
  2. Solo passengers not wishing to pay a single supplement will be accommodated in a double
  3. Twin or triple room according to availability with a passenger(s) of the same gender.
  4. The single supplement needs only to be paid if a room to oneself is requested and the single supplement must be paid in addition to the tour fee.

 

5.3. Late Booking

For the ‘Adventure Holidays’ bookings made within 45 days of departure, Map Tours & Events reserves the right to charge a late booking fee of USD 90 per booking and full payment   . On some trips it might not possible for us to accept late bookings.

 

5.4. Substitution of Client

  1. If any number of the Party is prevented from travelling it may be possible if available to transfer the booking to another suitable person provided that written notice is given at least 61 days prior to arrival.
  2. If any substitution is suggested, this must be before 60 days prior to arrival.
  3. A “suitable person” is one who has completed the booking form and Tour Suitability Form, presented travel insurance and obtained approval to travel from us.

 

5.5. Confirmation Letter

Once you’ve booked we will do all the necessary arrangements regarding your booking then we will issue a confirmation invoice setting out the travel details and price. Please check the details on your confirmation invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff.

As mentioned above, pay particular attention to the dates of your payments due, as we may cancel your booking / Single Component if you don’t make your payments on time.

(payment and cancelation policy will apply).

 

5.6. Booking Amendments / Changes

5.6.1. IF YOU CHANGE YOUR BOOKING

All change requests must be submitted via the “Booking” section of our website.

Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible.

You will be asked to pay an administration charge of USD100 per person and any further cost we incur in making this alteration.

Unfortunately, we can’t accept changes, cancellations over the phone.

In cases where the administration charges made by our Suppliers are higher we reserve the right to pass on such charges to you.

 

If you change your booking and in somehow need to change or cancel, the cancellation policy will apply immediately.

 

If there has been any change in the price of the tour you change your booking to, since the time of your original reservation, the new tour price will apply to the new reservation. These fees are in addition to any charges levied by hotels or ground operators.

Arrangement service downgrade must be paid in full at time of change and is regarded as a final change, in downgrade might possible change be up to 5% only, and no subsequent changes will be allowed, any other amendment more than 5% will be treated as a cancellation. Downgrades are not permitted on our tours of 5 days or less.

Any change by you to any arrangement service un-acceptable to us will be treated by the cancelation terms.

5.6.1.1. Cancellation terms for One Day tours operated by Map Tours will be. Name Changes/Date Changes for One Day tours operated by Map Tours will be allowed up to 7 days prior to departure provided we have received this in writing, an admin fee of $50 per Person will be applied.

5.6.1.2. We can allow a maximum of two amendments per individual booking. The administration charges stated above will apply for each amendment subject to approval. More than two changes are not possible, and it will be considered as a cancellation for which cancellation charges will apply as per the policy.

5.6.1.3. No amendment after confirmation of any flight tours,

5.6.1.4. If you want to replace any individual in your booking after confirmation, it will be your responsibility to find a replacement. Map tour cannot take any responsibility of this amendment. Replacement well be treated as new booking.

5.6.1.5. Any change and subsequent re-change back to the original non-amended booking will be deemed as a change(s) and no refund, discount and or compensation will be due for such eventualities.

5.6.1.6. You can change your pick up point up to 10 days before departure with our approval (21 Days during departures covering National holidays). Within ten days it may not be possible to make changes to your pickup point; if possible, then there will be an administration charge per person. Pick up points will be confirmed only 24 hours before departure, and are subject to availability.

5.6.1.7. Any changes or amendments will void any discounts, Offers or Deals given at the time of the original booking.

5.6.1.8. In the case of any arrangement; service change will be possible as below provided written notification is received.

 

Note: Certain travel arrangements) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part and, or all of the arrangements.

 

Changes by the client as detailed above are permissible when booking a holiday at the standard price, not at a sale or promotional price. Should changes be required on a holiday booked at a sale or promotional price after the sale has ended, 100% cancellation fees apply.

 

The client may choose to re-book at the standard price available at the time. If booking a tour at a sale or promotional price full payment must be made at the time of booking, bookings are non-transferrable and non-refundable. If eligible and requesting changes from the original booking or requesting a change of departure date more than 60 days prior to travel the administration fee will not be charged.

If the alternative booking requires a greater deposit than has already been paid, then the balance between what is required as a deposit and any deposits already paid becomes due.

Changing the tour date and/or the destination is subject to availability of the new requested date and/or the destination.

 

It is not possible to transfer the booking to travel dates outside of seasonal dates covered in our brochure or by the relevant edition of the web site valid at the time the original booking was made.

Hotelier cancellation charges are liable to be paid by the passenger in the event of booked pre-tour and post-tour accommodation being unused whatever the circumstances are.

 

 

5.6.2. Accommodation

Amendment/Change for Hotels More than 30 days before departure 29 – 14 days before departure 13 – 8 days before departure 7 – 0 days before departure
         
Name Change $25 per person $50 per person $100 per person N/A
Tour Date Change $25 per person N/A N/A N/A
Tour Upgrade (Longer Tour) Free N/A N/A N/A
Tour Downgrade (Shorter Tour) $25 per person* N/A N/A N/A
         

 

5.6.3. Holidays packages / Vacation   packages

Amendment/Change for Holidays packages More than 30 days before departure 29 – 14 days before departure 13 – 8 days before departure 7 – 0 days before departure
         
Name Change $25 per person $50 per person $100 per person N/A
Tour Date Change $25 per person N/A N/A N/A
Tour Upgrade (Longer Tour) Free N/A N/A N/A
Tour Downgrade (Shorter Tour) $25 per person* N/A N/A N/A

 

5.6.4. Day Tours and Excursions

Amendment/Change for Day Tours and Excursions: More than 30 days before departure 29 – 14 days before departure 13 – 8 days before departure 7 – 0 days before departure
         
Name Change $25 per person $50 per person $100 per person N/A
Tour Date Change $25 per person N/A N/A N/A
Tour Upgrade (Longer Tour) Free N/A N/A N/A
Tour Downgrade (Shorter Tour) $25 per person* N/A N/A N/A
         

 

5.6.5. Transport

Amendment/Change for Transport More than 30 days before departure 29 – 14 days before departure 13 – 8 days before departure 7 – 0 days before departure
         
Name Change  $25 per person $50 per person $100 per person N/A
Tour Date Change $25 per person N/A N/A N/A
Tour Upgrade (Longer Tour) Free N/A N/A N/A
Tour Downgrade (Shorter Tour) $25 per person* N/A N/A N/A
         

 

Grand service: (Guide, Restaurant, …act).

 

5.7. Changes by the Company

The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason.

 

The Company reserves the right at any time to cancel or change any of the facilities, services or prices described in our brochure, tailor-made holiday packages or website (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates.

 

and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes.

 

Where a major change is made prior to departure the Client will have the choice of either:

  1. Accepting another tour of equivalent; or
  2. A choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or
  3. Canceling the tour and obtaining a full refund minus bank fees.

 

‘The definition of “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.’

Examples of minor changes include alteration of the Client’s outward/return flights by less than 12 hours, changes to aircraft/transportation type, re-routing of journeys and a change of accommodation to another commensurate to the standard as advertised within the brochure, for the specific tour as confirmed by the client.

 

Provided that the major change, prior to departure is because of “Force Majeure” or “Low Bookings”

 

“Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company.

 

“Low Bookings” is where the minimum number of passengers to run a tour and make it viable, as set out in the Company’s documentation, is not achieved. Please note that the prices detailed in the Company’s brochures or online may be subject to change, for reasons beyond the control of the Company.

 

 

  1. Local Laws

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.

 

We both agree that any claim (and whether or not involving any personal injury) that arises between us shall be governed by and interpreted in accordance with the laws of Jordan. In case of dispute, the parties shall Endeavor to settle any dispute that arises by direct negotiation between them. Any dispute that is not settled by direct negotiation shall be referred to the civil courts in Amman.

ANY CLAIM OR COMPLAINTS AGAINST OUR COMPANY WILL BE NULL AND VOID IF YOU HAVE NOT CLAIMED IT WITHIN SIX MONTHS OF DATE OF CANCELLATION OF ANY SERVICES YOU HAVE BOOKED.

 

The Company is under no obligation to give a breakdown of the costs involved in a holiday.

Note: non-refundable deposit upon reservation

 

6.1. Our Liability

As always we agree that your booking with us based on credibility work so Map Tours promise you to do the best.
Map Tours shall always do its utmost to provide the services to the best of its ability.

Map Tours organizes, promotes, and sells tour programs consisting of certain travel services, including but not limited to, surface transportation, excursions, and accommodations which Map Tours and Travel purchases or reserves from various suppliers.

 

Map-tours, its agents, and suppliers also disclaim any duty or liability for government restrictions, acts of war and terrorism, weather conditions, or any misadventure or casualty, as well as any other force majeure or circumstances beyond their control, map-tours obligation is limited to the sum paid for the booked arrangements, subject to the terms and conditions on this site.

 

Map Tours and Travel will use its best endeavors to make sure that the suppliers it uses are suitable for the proposed itinerary.

Map Tours will be responsible to you for failure or inadequate provision of the travel services booked as part of your trip.

By utilizing the travel services of the suppliers, you agree that neither Map Tours nor any representative of Map Tours shall be liable for any accident, injury, costs of property damage or personal loss to you or those travelling with you in connection with any accommodations, transportation or other travel services where this is caused by your acts or omissions (or those of your party), or resulting directly or indirectly from any occurrences or conditions beyond Map Tours and Travel’s control, including but not limited to, acts of terrorism, war, defects in vehicles, breakdown of equipment, strikes, theft, quarantines or acts of default, diseases, pandemics, delay or cancellation of or changes in itinerary or schedules,

Map-tours, will not be holding any responsibility and shall share no charges or responsibility caused.

 

Map Tours is not responsible for expenses incurred by you in preparing for the trip (e.g. nonrefundable advance purchase air tickets, visa fees, equipment, medical expenses, etc.).

  • Our company is not accountable for the quality of services or products excluded from our tour package, like restaurants or shops.
  • Map Tours reserves the right to cancel this agreement in writing, should the 2nd party fail to fulfill the terms and conditions

 

6.2. Your Liability

You agree to defend and indemnify Map Tours and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

6.2.1. Your breach of this Agreement or the documents referenced herein;

6.2.2.Your violation of any law, rule, regulation or guideline;

6.2.3.Your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;

6.2.4.Your use of this Website.

6.2.5.Your booking or use of any Day Tours obtained through this Website; or

6.2.6.Your negligence or willful misconduct.

6.2.7.Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could We or our suppliers may immediately terminate your scheduled arrangements if you endanger, upset, or disturb other customers, guests, or staff. In this case, neither map-tour and travel or the applicable service provider(s) will compensate you, refund your money, or reimburse any expenditures you incur as a result of the situation.

6.2.8.The passenger is responsible for his or her baggage and any materials that are prohibited or prohibited by law.

 

 

  1. Payment : What You Pay & When 

7.1. When your booking is confirmed, a deposit of 25% per person of the total price is required to secure your booking. The remaining balance must be paid within the time frames laid out below (including any surcharges referred to terms and conditions. Deposits per person balance due dates are as follows: –

 

Service & Holiday Type Deposit Balance Due
Hotels    
Transportations    
Day Tours/ excursions optional Tours / Coach Tours 25% of holiday cost 4 Weeks prior
Group & FIT Tours / Packages 40% of holiday cost 6 Weeks prior
Entrance fees Full payment Upon booking – non-ref

 

 

7.2. If you make a booking after the date on which the balance of the booking is due, you must pay the full booking cost at the time of booking.

 

7.3. When booking online, it is important that you understand that payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you the final confirmation of the booking. If due to lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any monies paid to us. Any refund owed may take up to two weeks to reflect in your account. We cannot take responsibility for any interest, surcharges or fees which you may incur as a result of a delay in money transfer.

 

7.4. Price per person is based on 2/3 adults sharing a room. The child must share a room with 2/3 adults. Max. occupancy is three adults (excluding infants)

    • Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on our website or brochure. Infant prices for coach holidays are for a seat only.
    • Early Bird offers and other promotional/web-only discount are applicable only in conjunction with confirmed bookings and a deposit payment.

 

7.5. Early Bird Offers and discounts are only applicable to flight tours when the land arrangements and flight components fall maximum seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Map Tours towards your booking.

    • Within the given budget of the tour price. Early Bird discounts will not apply to flight tours when flight/hotel surcharges are present. Any applicable discounts are only valid for tours that are not amended in any manner.

 

7.6. It is your responsibility to remember to pay the balance, failure to pay will result in your booking being cancelled and we reserve the right to cancel your travel arrangements and retain your deposit.

 

7.7. It is your responsibility to carefully check the confirmation invoice and any other documents issued by Map Tours and let Map Tours or your travel agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

 

Paying for your holiday  

In order to confirm your chosen arrangements, you must pay a non-refundable deposit, which may be higher than the standard deposit to secure specific types of airline tickets, tours, cruises etc., and this will be confirmed to you at time of booking.

 

If we do not receive this balance in full and out will become payable.

We accept payment by credit card and debit card – direct payments to Map Tours by credit card will incur a charge of 1.5% of the value of the transaction (this charge is correct at time of print and we reserve the right to increase/decrease this charge and you will be advised at the time of booking).

 

  • Once payment has been made, any subsequent request to have that payment refunded and to pay by an alternative means may require you to pay an administration fee.
  • It is your responsibility to check the confirmation invoice and any other documents we send you carefully and to let Map Tours or your travel agent know immediately in the event of any error or inaccuracy, as it may not be possible to make changes later.
    • Where we act only as agent for a Third Party Supplier we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.
  • The balance of the cost of your arrangements is payable not less than 12 weeks prior to arrival, unless you are informed otherwise.

If all payments (including any surcharge where applicable) are not received on time, we (or we acting as agent for the Third Party Supplier where applicable) are entitled to assume that you wish to cancel your booking and will retain the deposit paid.

If we do not cancel straightaway because you promise to make payment but you still fail to do so, you must pay the cancellation charges depending on the date we (or we acting as agent for the Third Party Supplier where applicable) reasonably treat your booking as cancelled by you.

 

 

  1. Cancellation

All change requests must be submitted online via the “My Bookings” section of our website. Unfortunately, we can’t accept cancellations over the phone.

 

In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable and the charges\fee   will be added to the cancellation charges above

IF YOU CANCEL YOUR HOLIDAY – YOUR BOOKING

8.1. If you or any member of your party wishes to cancel your booking arrangements, Written notification by fax or email from the ‘lead name’ on the booking or your Travel Agent on your behalf, must be received at our offices,  **This cancelation isn’t valid unless you got our confirmation of receiving your cancelation.

8.2. When you cancel the arrangements, you will have to pay the applicable cancellation fees shown in the grid below.

8.3 Map Tours shall remain within its rights to forfeit the non-refundable deposit amount paid to confirm the booking to recover the scale of cancellation charges set by our suppliers.

8.4. Cancellation schedule will be calculated from the time of receiving the notification in writing.

Cancellation policy will apply if

  1. Tour participant cannot adhere to the tour payment schedule set out,
  2. In the event that visas for any countries are not granted
  3. In the event that any tour participant is unable to travel for any reason whatsoever, including medical grounds, death, visas, jury service (please contact us for an exhaustive list).

8.5 Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges through your insurers.

 

8.6 Should you wish to cancel your arrangements and re-book this will be subject to the cancellation terms within these booking conditions.

 

These charges are based on how many days before your arrival we receive your cancellation notice and not when your correspondence was sent to us.

 

 

Notice Given for Cancellation Coach Tours Other Tours
     
More than 42 Days 25% of total holiday cost 40% of total holiday cost
     
     
     
     
     
     

 

Days before arrival  date when we receive your notice to cancel Cancellation charge for Holidays and Single Components
More than 84 days Loss of deposit
84-64 days 30% (or loss of deposit if greater)
63-50 days 50% (or loss of deposit if greater)
49-29 days 70% (or loss of deposit if greater)
28-15 days 90% (or loss of deposit if greater)
14 days of fewer 100% cost of holiday

 

 

Period before departure within which notice of cancellation is receive by us in writing

 

% of total booking price*
More than 84 days Loss of deposit
84-57 days 30%
56-37 days 50%
36-22 days 70%
21-7 days 90%
Less than 7 days 100%

*In some cases the deposit may be a higher amount to secure your arrangements, this will be non-refundable and the charges will be added to the cancellation charges above.

 

 

 

 

  1. General

9.1. Passports, visas, health requirements and travel documents

It is your responsibility to ensure that you are in possession of all necessary valid travel and health documents before departure and for ensuring that you meet any foreign entry requirements. A full and valid passport is required for destinations we feature (including children) and Visas (transit, business, tourist or otherwise) may be required for some destinations and depending on the passport you hold.

Requirements may change and the length of time it is likely to take to obtain the appropriate passports and visas will vary. It is your responsibility to check the up to date position and you should make any applications for passports and/or visas in good time before your departure. Follow this link for Jordan visa requirement   www.map-tour.com/jordan-visa

We regret, we won’t accept any liability if you face refused entry into any country by the immigration department or refused entry into any country due to a security reason or failure of holding a valid passport, visa and/or other travel documentation required by any airline, immigration or official authorities, Authority or country you are visiting or transiting through (whether or not you are required to leave the aircraft) including but not limited to a valid ESTA.

 

9.2. Health Requirements

Your medical situation is your responsibility!

You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through during your trip. It is your responsibility to ensure that you are fit to travel and meet all health entry requirements, obtain recommended inoculations, vaccinations take all recommended medication and follow all medical advice before departure. For medical advice regarding all destinations you intend to visit or transit through during your trip you should consult your doctor and the Department of Health’s website in advance. We recommend that you take evidence of your up to date inoculations or vaccinations with you when travelling as it may be required for entry into a country or destination.

Map Tours shall not be liable if you are refused entry into any country or destination because you cannot show that you have received all required inoculations or vaccinations or because you do not satisfy the health requirements of any destination.

Or and we won’t be liable for any relapse in your health condition

 

9.3. Damage:

When you book with us, you accept responsibility for any damage or loss caused by you.

Full payment for any such damage or loss (reasonably estimated if not known at the time) must be paid direct at the time to the accommodation owner or manager or other supplier.

If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known.

If the actual cost is less than the amount paid, the difference will be refunded.

You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

You should ensure you have appropriate travel insurance to protect you if this situation arises.

 

9.4. Documents

It is the responsibility of the person who makes the booking to ensure that all members of the party are in possession of all necessary travel and health documents and have all necessary vaccination certificates before departure.

All costs incurred in obtaining such documentation or vaccinations / certificates must be paid by you.

We regret we cannot accept any liability if you are refused entry onto any country by immigration department, or transport or into any country due to failure on your part to carry correct documentation or have the correct vaccinations / certificates.

If failure to have any necessary travel or other documents results in fines, surcharges, expenses or other financial penalty being imposed on, or incurred by, us, you will be responsible for reimbursing us accordingly.

If you are refused a visa we cannot accept any liability. If you are unable to travel as a result, you will be liable to pay our normal cancellation charges.

The person who makes the booking is also responsible for ensuring that every member of your party has adequate travel insurance.

 

9.5. Seatbelts

Laws relating to the wearing of seatbelt may be non-existent or not enforced in some countries and therefore local people largely choose not to wear them.

For this reason, local service providers may or may not have seatbelts in vehicles or they may be hidden between seats or underneath protective seat covers.

It is expected that where seatbelts are available customers must use them and remain seated at all times while the vehicle is moving.

As such, customers acknowledge that seatbelts may not be available and therefore travel at their own risk.

 

9.6. Airport Transfers

Upon arrival to Amman Queen Alia International airport, you will pass through immigration, baggage claim and customs.  As you exit customs into the public arrivals hall, please be on the lookout for our representative, who will be holding a Map Tours logo signboard. Our representative will introduce you to our driver, who will transfer you to your hotel. At the hotel reception desk, please take note of the Tours information sign on the counter which will tell you what time our Amman representative will be in the hotel lobby to meet with you and discuss the details of your touring to give you our informative welcome letter and to answer any questions you may have.

Airport transfers and our representative are only depending on what you ask for;

if you book additional pre or post-tour accommodation yourself, you will need to arrange your own airport transfers on those days. We will provide full details and arrival instructions when you book your tour.

 

9.7. Hotel Accommodations

All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category.

Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases unless otherwise reserved is strictly at the discretion of the hotel’s management on a run-of-house basis

Triple rooms consist of standard twin beds plus a roll out bed or cot for third person. The number of persons accommodated does not dictate the room size.

Map-Tours reserve the right to make substitutions with hotels of equal standard in certain circumstances. There will be no refunds for any difference in the cost of those accommodations.

Check in / Check Out Times:

These vary according to each hotel. Generally, your accommodation check in is 14:00 and check out 12:00. Please note that most properties will require a credit card authorization upon check-in for the extra requests/orders you may have and will need to see your passport for identification. In the instance that you don’t have a credit card usually a cash bond will be required.

Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used.

Itinerary and Hotel Amendments:

Occasionally during holidays and certain periods due to unforeseen circumstances Map Tours and/or your hotels booked may have to make last-minute changes sometimes after arrival.

We therefore reserve the right to adjust the sequence and/or substitute any hotels with others of similar category or higher. In such cases there will be no cost adjustment.

It may also become necessary due to local conditions the convenience of the parties or the proper and safe conduct of the tour. If this happens we will try to provide you with alternate arrangements of comparable quality.

 

9.8. Hotel Booking Service

Free extras

We have negotiated with hotels to offer special benefits called Free extras with certain bookings based on rates and availability. Please note that Free extras are not available for all rates and bookings or other hotel deals displayed on the Site and therefore it is important that you read the booking details carefully so you understand what your booking entails and whether you are entitled to receive a Free extra. Unless otherwise noted, all extras are per room, per stay and can only be used once at the time of your scheduled booking and can no longer be used after checkout. The estimated dollar value of the extras is based on information provided to us by the hotel and may vary depending on availability and market conditions. Extras have no cash value and cannot be redeemed for cash or a cash value. No refund or credit will be issued for any unused extra (or portion of an extra).

A complimentary breakfast Free extra is based on the total number of travelers entered at the time of the booking if it is available at that date and the hotel may, at its option, limit this amount to a maximum of two guests per room per stay. Breakfast may be available only in select hotel restaurants and a hotel may decide that an extra is not valid for in-room dining.

Room upgrades and early check-in/late check-out are based on availability and cannot be guaranteed. Any recipient of a Free extra that involves alcoholic beverages (if there is any free extra at the hotel) must be of the appropriate legal age in accordance with applicable law.

Other restrictions may apply. Offer is subject to change or cancellation at any time without notice

 

9.9. Complaints and problems

If the Client has a complaint about any arrangements, the Client must bring attention of the tour leader or other representative of the Company (if available) or use the Map Tours emergency contact telephone number with which you will be supplied before your departure. Or connecting Third Party Supplier straight away at the time, so that they may use their reasonable endeavors to rectify the situation.

If your contract is with a Third Party Supplier, as we act only as agent, we cannot accept any liability for the arrangements provided by that Third Party Supplier.

Any assistance provided in resolving a complaint in relation to any booking of this type is provided on a goodwill basis and in our capacity as agent.

 

9.10. Behavior

When you book any of our services with Map Tours you accept responsibility for the proper conduct for yourself and your party whom you deal with. If we or any other person in authority or any Supplier of any service is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate your activity with immediate effect.

 

The person(s) concerned will be required to leave the accommodation or other service and shall not be permitted to travel or reside in the travel arrangement booked and we will have no further responsibility to you or them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away.

Payment must be paid direct at the time the damage or loss was caused to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our and the other party’s full legal costs) as a result of your actions.

If we incur any expenses as a result of your behavior you shall fully compensate us for that expense on demand.

You should be aware that some Suppliers may authorize or charge your payment card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services or for damage or incidents occurring during your stay. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment card. The amount authorized or charged can vary considerably depending on the Supplier and/or the destination. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier.

Map Tours is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier.

 

9.11. Car Hire 

Map-Tours does not own or operate any car hire arrangements and is not a supplier of car hire services.  Your contract for car hire (“Car Hire Conditions”) will be between you and the Car Hire Supplier to which map-Tours will not be a party. The relevant Car Hire Conditions will be provided to you as part of your booking.

On making a booking with a Car Hire Supplier, you are bound by and deemed to have accepted the Car Hire Conditions of the relevant Car Hire Supplier.

Map-Tours makes no warranty or representation in relation to any Car Hire Supplier and/or any Car Hire offered or provided by any Car Hire Supplier.

The Car Hire Supplier is solely responsible for providing you with Car Hire booked through Map-Tours

 

9.12. Call recording

We pride ourselves on the quality and friendly professionalism of our staff

In our search to continually try and improve our level of service, prevent and detect fraud and for ongoing training, we may sometimes record and monitor phone calls (mainly in the case of telephone bookings).

 

9.13. Free Time:

Certain periods during the tour are or will be designated as “free time”. These periods are provided primarily to give you a chance to rest and relax. You are however free to use the time as you wish.

We will be happy to give you some information about things to do or see but we do not accept responsibility for any loss, accident or injury which occurs while you are not with the group.

 

9.14. Any changes

Any changes/updates we may make to our Privacy Policy / Terms in the future will be posted on this page and maybe, where we consider it appropriate, notify you by e-mail. You should visit this page periodically to review any changes to the Privacy Policy / Terms.